Doctors Academy

Doctors Academy Publications
DELIVERY DETAILS

Our delivery times are based on the number of working days (Monday - Friday). Delivery times may vary for each item even if they are ordered at the same time.

You will receive more information about the estimated delivery time in the automatic order confirmation email sent after your order has been placed.

We use Royal Mail/DHL as the carrier for orders and they suggest that the following timelines are an appropriate guide to how long you should expect for your books to reach you:

  • Royal mail second class (3 to 5 working days) - £3.99
  • Royal mail first class (1 to 2 working days) - £4.99
  • Royal mail next day special delivery - £5.99

All International Deliveries outside the United Kingdom (note: Ireland is classified as International): - £8.99

If your order hasn’t arrived in the expected time, please check with your local delivery office before contacting us with the details.

International Shipping

Doctors Academy Publications gladly accepts orders for our products from all around the world.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

Returns & Replacements

If the product is defective or damaged, Doctors Academy Publications offers replacement at no additional charge to international customers. In other cases, we do not offer returns and replacements at this time. Please refer to the Refunds and Returns section for more details.

Tracking Your Package

You may track your package using the tracking number (AWB number) mentioned in the shipping information for each of your orders.

For this you might have to visit the website of one of our shipping partners. The shipping partner's name would be mentioned in the account page.

Please find below the contact details of each of the shipping partners.

Carrier Website Information Contact Information
ROYAL MAIL

http://www.royalmail.com Within UK - 08457 740 740

Text fone 08456 000 606
DHL http://www.dhl.co.uk/en.html +44 (0) 844 248 0844

Non Receipt of Package Post Delivery Date

Orders fulfilled by Doctors Academy Publications and shipped via one of our shipping partners will have tracking information available in Your Account. Please check this information if available and read through the following options:

  • If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, or safely outside your house/office.
  • f the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.
  • If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please e-mail us at publishing@doctorsacademy.org.uk or call us at +44 (0) 2921 252 5170
Copyright © 2015 Doctors Academy Group | All Rights Reserved