Doctors Academy

Doctors Academy Publications
Refunds and Returns of hard copy books and DVD

Doctors Academy Publications website operates a 'no questions asked' returns policy in accordance with the UK Distance Selling Regulations. If you are unsatisfied with your the book or DVD purchased, we will provide you with a full refund of the cost price if the item is returned undamaged within seven days. The book or DVD should be unused and in a state that can be resold. Please note that any postage or delivery costs incurred when returning the product will be at your own expense, unless the goods concerned are damaged/defective or have been sent in error.

Standard Returns Policy
After the 'no questions asked' 7-day period, we will be happy to accept books for return in the following instances:
  • The book was found to be damaged or in some other way faulty. In this case, we will either replace the book or give you a full refund (including postage costs, if postage was paid by you), depending on the case. If you opt for a replacement book/DVD, we will dispatch this to you as soon as we receive the faulty material from you.
  • The book/DVD was not the one which you ordered. In this case, we will refund you in full (including postage costs, where applicable).
  • The book/DVD does not meet with your needs. Returns on this ground will be have to satisfy the following conditions:
    1. The book must be returned within 14 days of receipt in the UK and Europe, and 21 days of receipt in any country outside the UK and Europe.
    2. The book must be in a condition to be resalable.
    3. It must be accompanied by a copy of the purchase or delivery note from Doctors Academy Publications.
Provided these conditions are met, we will give you a full refund for the book/DVD, and for any postage that has been paid by you.

Whatever the reason, all books/DVDs should be returned to the following address:

Doctors Academy Publications
PO Box 4283
Cardiff CF14 8GN
United Kingdom

If we have accepted a book/DVD for return, we will refund you the cost of returning it, on the condition that it was returned by the most economical method. The book/DVD remains your property until we have received it.

Refunds will be given through the payment method you used to purchase the product. For example, if you paid by cheque we will refund you by cheque; if you paid by credit card we will refund your credit card.

Please allow 14 days (in addition to delivery time) for the return to be processed.

Refund policy for Electronic books
Please note that all electronic books are published as an online edition. The e-books are operating system independent, which means you can read the ebook in a flipping book format. However, please note that this is NOT a PDF version that you can download; but rather an online version to read from the computer with an active internet connection. (Similar to reading an online newspaper). Once you have accessed the book from your computer no refund can be provided unless we erroneously send you the wrong book or the wrong access code.

Best wishes
Doctors Academy Publications
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